Operating faults

The following advice will enable you to carry out quick, temporary repairs. For safety reasons you should always contact an approved dealer as soon as possible.
FAULTS
POSSIBLE CAUSES
ACTION REQUIRED
Impossible to charge the traction battery.
The charging flap warning light flashes red.
The outdoor temperature is lower than -26°C.
Recharge your vehicle in a more suitable environment. If necessary BREAKDOWN RECOVERY.
No electrical current in the wall socket or poor connection of the cable in the domestic socket.
Check your installation (circuit breaker, programmer, etc.).
Check the connections (charging socket, etc.) .
The cord is defective.
Please see an authorised dealer to replace it.
Impossible to charge the traction battery.
The charging flap warning light flashes blue.
The charging cord is not correctly locked to the vehicle.
Connect the charging cable correctly to the vehicle .
FAULTS
POSSIBLE CAUSES
ACTION REQUIRED
The card does not lock or unlock the doors.
Card battery is flat.
Replace the battery or have it replaced. You will still be able to lock, unlock, and start your vehicle LOCKING, UNLOCKING THE OPENING ELEMENTS AND DOORS and STARTING, STOPPING THE ENGINE.
Use of appliances operating on the same frequency as the remote control (mobile phone, etc.).
Stop using the devices or use the built-in key LOCKING, UNLOCKING THE OPENING ELEMENTS AND DOORS.
Vehicle located in a high electromagnetic radiation zone.
Secondary 12 volt battery discharged.
Use the key that is built into the card LOCKING, UNLOCKING THE OPENING ELEMENTS AND DOORS.
Desynchronisation of the card.
Unlock the driver's door by inserting the card's built-in key into the door lock LOCKING, UNLOCKING THE OPENING ELEMENTS AND DOORS, then place the card on the placement area STARTING, STOPPING THE ENGINE and press the "START" button to synchronise the card.
The "Place the card near the START button" message appears on the instrument panel.
The card battery is flat or the card is out of synch.
Check the card battery status or place the card in the dedicated placement area STARTING, STOPPING THE ENGINE.
FAULTS
POSSIBLE CAUSES
ACTION REQUIRED
Steering becomes heavy.
Assistance overheating.
Drive carefully at reduced speed, be aware of the level of force in the steering wheel needed to turn the wheels.
Fault with the electric assistance motor.
Fault in the assistance system.
Consult an approved Dealer.
Electrical equipment
POSSIBLE CAUSES
ACTION REQUIRED
Vibrations.
Tyres not inflated to the correct pressure, incorrectly balanced or damaged.
Check the tyre pressures. If this is not the problem, have them checked by an approved Dealer.
The wipers do not work.
Wiper blades stuck.
Free the blades before using the wipers.
Broken windscreen wiper fuse.
Consult an approved Dealer.
Blown rear screen wiper fuse (intermittent, permanently stopped).
Replace the fuse or have it replaced FUSES.
Motor fault.
Consult an approved Dealer.
The wiper does not stop.
Faulty electrical controls.
Consult an approved Dealer.
Direction indicators flashing more quickly.
Faulty bulb.
Consult an approved Dealer.
The indicators are not working.
On one side:
Faulty bulb.
Consult an approved Dealer.
On both sides:
  • blown fuse;
Replace the fuse or have it replaced FUSES.
  • Faulty electrical circuit or control.
Replace: contact an approved dealer.
Electrical equipment
POSSIBLE CAUSES
ACTION REQUIRED
The headlights
are not working.
One only:
  • Faulty bulb;
Consult an approved Dealer.
  • disconnected wire or incorrectly-positioned connector.
Consult an approved Dealer.
Both:
Fuse damaged.
Replace the fuse or have it replaced FUSES.
The headlights do not switch off.
Faulty electrical controls.
Consult an approved Dealer.
Traces of condensation in the headlights or rear lights.
Traces of condensation may be a natural phenomenon caused by variations in temperature and humidity.
In this case, the traces will disappear slowly once the lights are switched on.
 
Stopped
POSSIBLE CAUSES
ACTION REQUIRED
The air conditioning and ventilation fan switch on after the ignition is switched off or when the vehicle is being charged.
This is not necessarily a fault, the air conditioning compressor and the ventilation fan switch on to regulate the temperature of the system when the exterior temperature is low.
 
The air conditioning compressor and the ventilation fan switch on for more than 30 minutes when the ignition is switched off.
Consult an approved Dealer.
The programmable air conditioning fails to work.
One of the usage conditions is not complied with (the traction battery is not charged, etc).
The passenger compartment air conditioning and the heating functions are switched off with no action by the user, even if the battery is sufficiently charged.
This is not necessarily a fault, the system switches off by default to preserve battery autonomy or optimise recharging.
To enter the extended life on board mode, press the Start button without pressing the brake pedal. The air conditioning nevertheless stops after a few minutes.
You can always reactivate the system by pressing the air conditioning controls MANUAL AIR CONDITIONINGAUTOMATIC CLIMATE CONTROL.
Electrical fault.
Consult an approved Dealer.