Vehicle loaning and relinquishing

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Vehicle rental

Legal information

When renting a vehicle, you must inform the person renting the vehicle that the vehicle is connected and information such as vehicle location may be collected (see the terms of service on the website or app).

Data collection

You can temporarily stop vehicle data collection. For more information, please refer to the 'How to confirm and set data collection consent' page.

Vehicle resale

Delete personal information

Chapter

My Renault

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Remote engine start/heating. air conditioning/steering wheel heating/seat heating & ventilation

You can control your vehicle remotely with the Mobile app.

After launching the Mobile app, proceed in the following order:

Chapter

Expiry of the services

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Changing or Termination of the Service

Changing the service

1

If you wish to change the contract, the subscriber must follow the change procedure set by the company through the connectivity call center.

2

The company may not respond to the change request in the following cases:

Chapter

Activating services

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Introduction

Connectivity Service

This Connectivity Service may be different from countries or vehicle specifications.

This is a connected car service that allows online navigation route guidance for the vehicle multimedia system using 4G/5G communication networks and remote control and vehicle monitoring via the Mobile app on your smartphone.

Chapter

My app

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Chapter

Android Auto™ , CarPlay™

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Android Auto and Apple CarPlay are application apps that can be downloaded to your smartphone, allowing you to use some of your smartphone's apps through the multimedia system.

Android Auto

Android Auto is an app that can be downloaded to your smartphone, allowing you to use some of your smartphone's apps on the multimedia system screen.

Note: If your smartphone does not support Android Auto, refer to the manufacturer's user manual or website.

Chapter

Wireless charger

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You can charge your phone without a cable in charging area 1.

Activate the wireless charging system in the control center. Control center

Place your phone in the center of the wireless charger.

Chapter