Renault Zoe

Impossible to charge the traction battery.

The charging flap warning light flashes red.

The outdoor temperature is lower than -26°C.

Recharge your vehicle in a more suitable environment. If necessary, please refer to the information on “Towing: breakdown recovery” in Section 5.

No electrical current in the wall socket or poor connection of cable to domestic socket.

Check your installation (circuit breaker, programmer, etc.).

Check the connections (socket, etc.). Please refer to the information on “Electric vehicle: charging” in Section 1.

The cord is defective.

Please see an authorised dealer to replace it.

Impossible to charge the traction battery.

The charging flap warning light flashes blue.

The charging cord is not correctly locked to the vehicle.

Plug the charging cord correctly to the vehicle. Refer to the information on “Electric vehicle: charging” in Section 1.

The activation of the air conditioning using the card RENAULT fails to work.

The card RENAULT is outside its area of action.

Step closer to the vehicle.

One of the usage conditions is not complied with.

Please refer to the information on “Air-conditioning: remote control activation” in Section 3.

The programmable air conditioning fails to work.

One of the usage conditions is not complied with (the traction battery is not charged, etc).

Please refer to the information on “Air-conditioning: programming” in Section 3.

The remote control does not lock or unlock the doors.

The remote control battery is flat.

Use the emergency key.

Use of appliances operating on the same frequency as the remote control (mobile phone, etc.).

Stop using the devices or use the key.

Vehicle located in a high electromagnetic radiation zone.

Secondary 12 V battery discharged.

Replace the battery or have it replaced. You can still lock/unlock and start your vehicle (refer to the information on “Locking, unlocking the opening elements” in Section 1 and “Starting, stopping the engine” in Section 2).

The steering column remains locked.

Steering wheel locked.

Move the steering wheel while pressing the engine start button (refer to Section 2 “Starting the engine”).

Vibrations.

Tyres not inflated to correct pressures, incorrectly balanced or damaged.

Check the tyre pressures. If this is not the problem, have them checked by an approved Dealer.

The wipers do not work.

Wiper blades stuck.

Free the blades before using the wipers.

Broken windscreen wiper fuse.

Consult an approved dealer.

Blown rear screen wiper fuse (intermittent, permanently stopped).

Replace the fuse or have it replaced; refer to the information on “Fuses” in section 5.

Motor fault.

Consult an approved dealer.

The wiper does not stop.

Faulty electrical controls.

Consult an approved dealer.

Direction indicators flashing more quickly.

Blown bulb.

Replace the bulb or have it replaced.

The indicators are not working.

On one side only:

Blown bulb.

Replace the bulb or have it replaced.

On both sides:

- fuse blown,

Replace the fuse or have it replaced; refer to the information on “Fuses” in section 5.

- faulty flasher unit.

Needs replacing: please see an authorised dealer.

The headlights

are not working.

Only one:

- blown bulb,

Replace the bulb or have it replaced.

- disconnected wire or incorrectly-positioned connector,

Check and reconnect the wire or the connector.

Both:

- if the circuit is fused.

Check and replace if necessary.

The headlights do not switch off.

Faulty electrical controls.

Consult an approved dealer.

Traces of condensation in the headlights or rear lights.

This is not a fault. Traces of condensation in the lights is a natural phenomenon caused by variations in temperature and humidity.

These traces soon disappear when the lights are switched on.