Renault Zoe Phase 2

Impossible to charge the traction battery.

The charging flap warning light flashes red.

The outdoor temperature is lower than -26°C.

Recharge your vehicle in a more suitable environment. If necessary TOWING, BREAKDOWN.

No electrical current in the wall socket or poor connection of cable to domestic socket.

Check your installation (circuit breaker, programmer, etc.).

Check the connections (charging socket, etc.) ELECTRIC VEHICLE: charging.

The cord is defective.

Please see an authorised dealer to replace it.

Impossible to charge the traction battery.

The charging flap warning light flashes blue.

The charging cord is not correctly locked to the vehicle.

Plug the charging cable correctly in to the vehicle. ELECTRIC VEHICLE: charging.

The programmable air conditioning fails to work.

One of the usage conditions is not complied with (the traction battery is not charged, etc).

AIR CONDITIONING: programming.

The steering column remains locked.

Steering wheel locked.

Move the steering wheel while pressing the engine start button STARTING, STOPPING THE ENGINE.

Steering becomes heavy.

Assistance overheating.

Drive carefully at reduced speed, be aware of the level of force in the steering wheel needed to turn the wheels.

Fault with the electric assistance motor. Fault in the assistance system.

Consult an authorised dealer.

The card does not lock or unlock the doors.

Card battery is flat.

Replace the battery or have it replaced. You will still be able to lock, unlock, and start your vehicle. LOCKING, UNLOCKING THE DOORS and STARTING, STOPPING THE ENGINE.

Use of appliances operating on the same frequency as the remote control (mobile phone, etc.).

Stop using the devices or use the key that is built into the card ELECTRIC VEHICLE: charging.

Vehicle located in a high electromagnetic radiation zone. Secondary 12 V battery discharged.

Use the key that is built into the card ELECTRIC VEHICLE: charging.

Desynchronisation of the card.

Unlock the driver’s door by inserting the key integrated in the card into the door lock LOCKING, UNLOCKING THE DOORS then place the card in the placement area STARTING, STOPPING THE ENGINE and press the START button to synchronise the card.

The message “Place card close START and push” appears on the instrument panel

The card battery is flat or the card is out of synch.

Check the card battery status or place the card in the placement area STARTING, STOPPING THE ENGINE provided for this purpose.

Vibrations.

Tyres not inflated to correct pressures, incorrectly balanced or damaged.

Check the tyre pressures. If this is not the problem, have them checked by an approved Dealer.

The wipers do not work.

Wiper blades stuck.

Free the blades before using the wipers.

Broken windscreen wiper fuse.

Consult an approved dealer.

Blown rear screen wiper fuse (intermittent, permanently stopped).

Replace the fuse or have it replaced FUSES.

Motor fault.

Consult an approved dealer.

The wiper does not stop.

Faulty electrical controls.

Consult an approved dealer.

Direction indicators flashing more quickly.

Faulty rear bulb.

Replace the bulb or have it replaced.

The indicators are not working.

On one side only:

Faulty rear bulb.

Replace the bulb or have it replaced.

On both sides:

- blown fuse;

Replace the fuse or have it replaced FUSES.

- faulty flasher unit.

Needs replacing: please see an authorised dealer.

The headlights

are not working.

Only one:

- faulty rear bulb;

Replace the bulb or have it replaced.

- disconnected wire or incorrectly-positioned connector.

Check and reconnect the wire or the connector.

Both:

the circuit is fused.

Check and replace if necessary.

The headlights do not switch off.

Faulty electrical controls.

Consult an approved dealer.

Traces of condensation in the headlights or rear lights.

Traces of condensation may be due to a natural phenomenon caused by variations in temperature and humidity.

The traces will disappear slowly once the lights are switched on.