User settings

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User account settings

You can run the user account by pressing button A on the upper left of the central screen.

Supports smooth vehicle use by multiple users through user-specific system settings.

Vehicle usage settings 1

Chapter

Emergency call

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Emergency call (SOS button)

In the event of an emergency such as a car accident, this is a service that allows you to receive emergency rescue and assistance for accident handling (vehicle towing service) from the call center by pressing the assist call button (labeled 'SOS') inside the car.

Chapter

Driving aids

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Select [My apps] - [Smart Pilot] - [Active Driver Assist] in order from the left menu of the central screen. You can set the driving assistance system in this menu.

For more information, see “Driving assistance systems” in your vehicle’s owner’s manual.

Chapter

Vehicle loaning and relinquishing

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Vehicle rental

Legal information

When renting a vehicle, you must inform the person renting the vehicle that the vehicle is connected and information such as vehicle location may be collected (see the terms of service on the website or app).

Data collection

You can temporarily stop vehicle data collection. For more information, please refer to the 'How to confirm and set data collection consent' page.

Vehicle resale

Delete personal information

Chapter

My Renault

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Remote engine start/heating. air conditioning/steering wheel heating/seat heating & ventilation

You can control your vehicle remotely with the Mobile app.

After launching the Mobile app, proceed in the following order:

Chapter

Expiry of the services

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Changing or Termination of the Service

Changing the service

1

If you wish to change the contract, the subscriber must follow the change procedure set by the company through the connectivity call center.

2

The company may not respond to the change request in the following cases:

Chapter

Activating services

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Introduction

Connectivity Service

This Connectivity Service may be different from countries or vehicle specifications.

This is a connected car service that allows online navigation route guidance for the vehicle multimedia system using 4G/5G communication networks and remote control and vehicle monitoring via the Mobile app on your smartphone.

Chapter