The following advice will enable you to carry out quick, temporary repairs. For safety reasons you should always contact an approved Dealer as soon as possible.

Using the RENAULT card

POSSIBLE CAUSES

WHAT TO DO

The RENAULT card does not lock or unlock the doors.

Card battery is flat.

Replace the battery. You can still lock/unlock and start your vehicle. LOCKING, UNLOCKING THE DOORS and STARTING, STOPPING THE ENGINE: vehicle with RENAULT card

Use of appliances operating on the same frequency as the card (mobile phone, etc.).

Stop using the equipment or use the integrated key. LOCKING, UNLOCKING THE DOORS

Vehicle located in a high electromagnetic radiation zone.

Vehicle battery flat.

Use the key integrated in the card. LOCKING, UNLOCKING THE DOORS

The vehicle is started.

With the engine running, the card’s locking/unlocking device is blocked. Turn off the ignition.

The message “Place card close START and push” appears on the instrument panel.

Card desynchronization.

Depress the brake then place the card on the start button STARTING, STOPPING THE ENGINE: vehicle with RENAULT card and press the START button to synchronize the card.

The following advice will enable you to carry out quick, temporary repairs. For safety reasons you should always contact an approved dealer as soon as possible.

Using the remote control

POSSIBLE CAUSES

ACTION REQUIRED

The remote control does not lock or unlock the doors.

The remote control battery is flat.

Use the emergency key.

Use of appliances operating on the same frequency as the remote control (mobile phone, etc.).

Stop using the devices or use the key.

Vehicle located in a high electromagnetic radiation zone.

Discharged battery.

Replace the battery. You can still lock/unlock and start your vehicle. LOCKING, UNLOCKING THE DOORS and STARTING, STOPPING THE ENGINE: vehicle with key

The vehicle is started.

With the engine running, the key’s locking/unlocking device is blocked. Turn off the ignition.

Desynchronisation of the remote control.

Unlock the driver’s door using the key in the door lock, then start the engine to synchronise the remote control.

The starter is activated

POSSIBLE CAUSES

WHAT TO DO

The instrument panel indicator lights are weak or fail to light up and the starter does not turn.

Battery terminals not tight, battery terminals disconnected or oxidised.

Retighten or reconnect the terminals, or clean them if they are oxidised.

Discharged battery or not operational.

Connect another battery to the faulty battery. BATTERY: troubleshooting or replace the battery if necessary.

Do not push the vehicle if the steering column is locked.

Faulty circuit.

Consult an approved dealer.

The engine will not start.

Starting conditions are not fulfilled.

STARTING, STOPPING THE ENGINE: vehicle with key or STARTING, STOPPING THE ENGINE: vehicle with RENAULT card

The RENAULT card does not work.

STARTING, STOPPING THE ENGINE: vehicle with RENAULT card

The engine cannot be switched off.

Card not detected.

STARTING, STOPPING THE ENGINE: vehicle with RENAULT card

Electronic fault.

Press the starter button quickly five times.

The steering column remains locked.

Steering wheel locked.

Move the steering wheel while pressing the engine start button or, depending on the vehicle, while turning the key. STARTING, STOPPING THE ENGINE: vehicle with key or STARTING, STOPPING THE ENGINE: vehicle with RENAULT card

Faulty circuit.

Consult an approved dealer.

On the road

POSSIBLE CAUSES

WHAT TO DO

Vibrations.

Tyres not inflated to correct pressures, incorrectly balanced or damaged.

Check the tyre pressures: if this is not the problem, have them checked by an approved Dealer.

White smoke from the exhaust.

In the diesel version, this is necessarily a fault. Smoke may be caused by particle filter regeneration.

SPECIAL FEATURES OF DIESEL VERSIONS

Smoke under the bonnet.

Short-circuit or cooling system leak.

Stop, switch off the ignition, stand away from the vehicle and contact an approved dealer.

The oil pressure warning light comes on:

while cornering or braking

The level is too low.

Top up the engine oil level. ENGINE OIL LEVEL: topping up, filling

is slow to go out or remains lit under acceleration

Loss of oil pressure.

Stop the vehicle and contact an approved Dealer.

On the road

POSSIBLE CAUSES

WHAT TO DO

Steering becomes heavy.

Assistance overheating.

Fault with the electric assistance motor.

Fault in assistance system.

Drive carefully at reduced speed, be aware of the level of force in the steering wheel needed to turn the wheels. Consult an approved dealer.

The engine is overheating. The coolant temperature indicator is in the warning zone and warning light ® comes on.

Engine cooling fan not working.

Stop the vehicle, switch off the engine and contact an approved dealer.

Coolant leaks.

Check the coolant reservoir: it should contain fluid. If there is no coolant, consult an approved dealer as soon as possible.

Coolant boiling in the coolant reservoir.

Mechanical fault: damaged cylinder head gasket.

Stop the engine.

Contact an approved dealer.

Radiator: If there is a significant lack of coolant, remember that it must never be topped up using cold coolant while the engine is very warm. After any procedure on the vehicle which has involved even partial draining of the cooling system, it must be refilled with a new mixture prepared in the correct proportions. Reminder: only products approved by our Technical Department may be used for this purpose.

Electrical equipment

POSSIBLE CAUSES

WHAT TO DO

The wipers do not work.

Wiper blades stuck.

Free the blades before using the wipers.

Faulty electrical circuit.

Consult an approved dealer.

Fuse damaged.

Replace the fuse. FUSES

The wiper does not stop.

Faulty electrical controls.

Consult an approved dealer.

Direction indicators flashing more quickly.

Blown bulb.

FRONT HEADLIGHTS: changing bulbs or REAR AND SIDE LIGHTS: changing bulbs

The direction indicators do not work.

Faulty electrical circuit or control.

Consult an approved dealer.

Fuse damaged.

Replace the fuse. FUSES

The lights do not come on or go off.

Faulty electrical circuit or control.

Consult an approved dealer.

Fuse damaged.

Replace the fuse. FUSES

Electrical equipment

POSSIBLE CAUSES

WHAT TO DO

Traces of condensation in the headlights or rear lights

Traces of condensation may be a natural phenomenon caused by variations in temperature and humidity.

In this case, the traces will disappear slowly once the lights are switched on.

The front seat belt reminder light comes on when the seat belts are fastened.

An object is stuck between the floor and the seat and is disrupting the operation of the sensor.

Remove all objects from underneath the front seats.